Privacy Policy for Turf Knight
At Turf Knight, located at 2764 Hollybrook Ln, Orange Park, FL 32073, US, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website turfknight.com or use our landscaping and turf services.
Information We Collect
We may collect personal information from you in a variety of ways, including when you request a free estimate, schedule a service, contact us through our website, or interact with us in person or over the phone.
- Personal Identifiable Information: This may include your name, address (for service location and billing), email address, phone number, and payment information (e.g., credit card details for processing payments, processed securely via third-party payment processors).
- Service Information: Details about the services you request, your property specifications, preferences, and any specific notes related to your lawn care, turf installation, or landscaping needs.
- Communication Data: Records of our correspondence and communications with you, including inquiries, feedback, and customer service interactions.
- Website Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This data helps us understand user behavior and improve our site.
How We Use Your Information
The information we collect is used to provide and improve our services, communicate with you, and operate our business effectively.
- To Provide Services: To schedule and perform lawn care, turf installation, landscaping, and other outdoor property maintenance services you request.
- To Process Payments: To bill for services and manage your account.
- To Communicate With You: To respond to your inquiries, provide free estimates, send service confirmations, updates, and inform you about promotions or important service changes.
- To Improve Our Services: To understand your needs and preferences, enhance our service offerings, and refine our website's functionality and user experience.
- For Internal Operations: For internal record keeping, data analysis, and to ensure the security of our systems and services.
- For Marketing: To send you relevant information about our services, special offers, and tips that we believe may be of interest to you, based on your previous interactions with us (you can opt-out at any time).
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent, except as described in this Privacy Policy:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or servicing you, such as payment processors, scheduling software providers, or email marketing platforms, as long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
- Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, accidental loss, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at our provided contact details.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or your dealings with our online platform, please contact us:
- Address: 2764 Hollybrook Ln, Orange Park, FL 32073, US